LEGAL NOTICES, TERMS OF USE, TERMS OF SALE AND COOKIE POLICY
1. General Information
This OTT website, H+ (hereinafter "the Platform") is operated by:
- Rise Network FZ-LLC
- LICENSE NO 47002844
- Dubai, UAE
- Contact: support@hplus.tv
- Data is hosted by: Tanit Web
2. Purpose
These legal notices, general terms of use (GTU), general terms of sale (GTS) and cookie policy define the conditions of access and use of the Platform, as well as the rights and obligations of users and customers.
GENERAL TERMS OF USE (GTU)
3. Platform Access and Registration
- Creating a user account is required to access and use the Platform.
- The user account is strictly personal and cannot be used by a third party, directly or indirectly.
- The user acknowledges that the Platform reserves the right to suspend or withdraw access to the service if:
- False, inaccurate, incomplete or outdated information is provided during registration.
- The account is used by a third party.
- Under no circumstances can the Platform's responsibility be engaged in case of error, omission or inaccuracy in the information communicated by the user
4. Subscription Termination
- The User can terminate their Service subscription at any time via the procedure indicated on the Platform.
- The User retains access to the SVOD Offer until the end of the current billing period.
- Payments are not refundable, and no refund or credit will be granted for partial subscription usage periods or for any unwatched programs.
5. Content Access and Additional Fees
- Several subscription formulas are offered, providing access to a content catalog according to the subscribed offer.
- Some subscription video on demand (SVOD) content may require additional payment, even for subscribers to a basic formula
- Additional fees applicable to certain content are indicated before any purchase or rental.
- Prices are displayed in Tunisian Dinar (TND) or Euro, according to geographical location.
6. Program Usage and Copyright Protection
- The programs viewed and/or downloaded are protected by national and international provisions regarding copyright and neighboring rights.
- The use of programs is strictly limited to private use, excluding any representation, collective, public or paid broadcasting.
- Any attempt to bypass territorial restrictions (notably via VPN) is prohibited.
- Strictly prohibited:
- Editing, lending, exchanging, reproducing, duplicating, transmitting, distributing in whole or in part the Programs.
- Resale, exchange, rental or transfer to a third party.
- Any offender is subject to criminal and/or civil sanctions.
- Programs may be protected by a digital rights management system (DRM – Digital Rights Management), ensuring usage flexibility while protecting rights holders.
GENERAL TERMS OF SALE (GTS)
7. Prices and Payment Methods
- Subscription and paid content prices are indicated in Tunisian Dinar (TND) or Euro of the user, all taxes included.
- Payment is made online via bank card or any other payment method accepted by the Platform.
- The Platform reserves the right to modify its prices at any time.
PLATFORM RESPONSIBILITY
8. Limitation of Responsibility
- The Platform makes every effort to ensure quality service, but cannot be held responsible for:
- Temporary interruptions.
- Technical failures.
- Service unavailability independent of its will.
- The Platform cannot be held responsible in case of:
- Force majeure.
- Fortuitous case.
- Technical maintenance.
- Any other reason independent of its will or in case of Service shutdown.
8. Account Termination and Suspension
- The Platform reserves the right to suspend or terminate a subscription in case of non-compliance with GTU or GTS by the user.
COOKIE POLICY
10. Cookie Retention Duration
- Cookies are retained for a maximum duration of 2 years.
CONTACT AND COMPLAINTS
11. Customer Support
- 📧 [Support email address]
- 📞 [Phone number]
APPLICABLE LAW AND COMPETENT JURISDICTION
12. Regulations in Force
- These GTU, GTS and legal notices are governed by Tunisian law.
- Any dispute falls under the exclusive jurisdiction of the courts of Tunis, Tunisia.